Effective date: October 13, 2026
Brayden J Mechanical, LLC (“Brayden J Mechanical,” “we,” “us,” or “our”) provides HVAC, electrical, and plumbing services in Haltom City, Fort Worth, and the Dallas-Fort Worth area. This Privacy Policy explains what customer information we collect, how we use and protect it, and how you can contact us. It applies to information we collect through our website (braydenjmechanical.com), by phone, by text message, by email, and when we perform services for you.
Information We Collect
Information you give us. When you call, text, email, fill out a form on our website, book an appointment online, or request service, we may collect:
- Your name, phone number, email address, and service address
- Details about your request, equipment, property, and the work you need
- Photos, videos, or messages you send us about your service needs
- Appointment, estimate, invoice, and service history
- Billing information needed to complete your service
Information collected automatically. Like most websites, our website and its hosting and security providers may automatically collect basic technical information such as your IP address, browser type, device type, and the pages you visit. Our contact form uses Cloudflare Turnstile to block spam and automated submissions. Our website also displays Google reviews through a third-party review widget. These services may use limited cookies or similar technologies to function.
How We Use Your Information
We use the information we collect to:
- Respond to your calls, texts, emails, and service requests
- Schedule, confirm, and remind you about appointments
- Send technician arrival updates and updates about ongoing work
- Prepare estimates, perform services, and send invoices
- Honor warranties and provide follow-up customer care
- Keep accurate service records and meet legal, licensing, permitting, and tax requirements
- Protect our website and business from spam, fraud, and misuse
How We Share Your Information
We do not sell your personal information. We share information only as needed to run our business and serve you:
- Service providers that help us operate, such as scheduling and field-service software, website hosting, email, phone and text messaging providers, and payment processing. They may use your information only to provide services to us.
- Financing partners, only if you choose to apply. Financing applications through GoodLeap, HFS Financial, or Synchrony are submitted directly to those lenders and are governed by their own privacy policies.
- Government agencies when required for permits, inspections, or compliance.
- Legal requirements, when required by law or to protect our rights, our customers, or the public.
- With your consent, or at your direction.
SMS Communications
Brayden J Mechanical uses text messaging to respond to customer inquiries and communicate about requested services. We do not send marketing or promotional text messages.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or email sales@braydenjmechanical.com.
For full details, see our SMS Terms.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure (HTTPS) connections on our website, spam and bot protection on our forms, and limiting access to customer information to people who need it to serve you. No method of transmission or storage is 100% secure, but we work to protect your information and fix issues promptly.
How Long We Keep Information
We keep customer and service records for as long as needed to provide services, honor warranties, and meet legal, tax, and licensing requirements. When information is no longer needed, we delete it or store it securely.
Your Choices
- Text messages: Reply STOP to any text to opt out. Reply HELP for assistance.
- Email: Ask us at any time to stop non-essential emails.
- Access, correction, or deletion: Email us to request a copy of your information, correct it, or ask us to delete it. We may need to keep certain records when required by law.
Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.
Third-Party Websites
Our website links to other websites, such as our online booking page, financing applications, and review sites. Those sites have their own privacy policies, and we are not responsible for their practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last updated.
Contact Us
Brayden J Mechanical, LLC
1659 Hickory Dr Suite K
Haltom City, TX 76117
Phone: (682) 277-9944
Email: sales@braydenjmechanical.com